Frequently Asked Questions
Why are your T-shirt delivery times so long though?
Because I really really want Milk & Moon to have the lightest footprint that I can manage , while still delivering inclusively sized feminist tee shirts globally. Like you, I am trying to find ways to reduce waste, quit fast fashion and make better more sustainable choices.
So when you order a Milk & Moon tee shirt , the order goes direct to my printing partner, who orders exactly the tee shirt needed to print from Continental Clothing. That tee arrives with them and then is printed DTG and shipped straight to you.
No waste, no haste.
Typically this takes 3-5 working days , but in busy periods or if there is an interruption in the supply chain ( I am looking at you COVID ) it can take longer.
That’s slow fashion.
Due to continuing supply chain uncertainties and COVID safe working practices for these printed-on-demand items, there may be a longer than advertised wait for your T-shirt to be printed. If you have a deadline or want your T-shirt in a hurry I recommend emailing me before your order so I can tell you the current estimated turn- around time - Katy x
Why has only half my order arrived?
I use a print on demand system for T-shirts and mugs, which reduces waste and means I can keep all designs stocked.
This means if you order a bunch of stuff together, some will come straight to you from my printers and the rest comes from me. It’s a race between us to see who is quicker to dispatch our half of the order.
Do you ship internationally?
Currently not due to Covid + Brexit. 😭
Do you wholesale?
Yes, I do! Email me firstname.lastname@example.org and I will send you my snazzy line-sheets.
Can I commission you to draw/ make something for me?
Maybe? Email me and we can talk about what you want. I’ll let you know if I’m not the right person for the job. Some fun commissions I have done in the past are exclusive illustrations for Books that Matter feminist book subscription boxes, pins for a number of breastfeeding charities and branding for other small businesses.
Can you send me Milk & Moon stock for my charity gala/ women’s event goody bag/ Instagram giveaway/ very good cause?
You are welcome to ask! I have a quarterly budget set aside for this kind of thing. Do email, because I do read them all and I do donate. Please don’t be offended if you get a pro-forma reply though, as for some reason I seem to get a LOT of these and once my budget is spent, it is spent.
Who are your suppliers? Are they Ethical ?
For enamel pins I have worked with Made By Cooper in the past and also directly with a manufacturer in China.
I also use Awesome Merchandise and Printed.com for various printing things.
Currently I am working with https://www.badgesplus.co.uk/ who are entirely based in the UK, and their workers enamel the pins by hand. This means that my prices are slightly higher than enamel pins made by labour abroad.
I am committed to finding the most sustainable ways to go about my business, which includes looking at labour practices and airmiles when I make new products.
Tell me more about these T shirts and their supply chain?
Go ahead and have a look at Continental Clothing. https://www.continentalclothing.com/
I use the Earth Positive range. I love their ethos and I love the quality of their garms. I do wish more of their products came in bigger sizes though.
Anything else you want to know? Send me an email, I'm happy to help you out.